Comments on: Telephone Calls VS. Email – What Takes Priority? http://www.internetmarketingsweetie.com/blog/telephone-calls-vs-email-what-takes Wed, 10 Mar 2010 17:29:11 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: justin flitter http://www.internetmarketingsweetie.com/blog/telephone-calls-vs-email-what-takes/comment-page-1#comment-11486 justin flitter Mon, 30 Mar 2009 02:19:33 +0000 http://www.internetmarketingsweetie.com/blog/wp/?p=59#comment-11486 I send out a lot of emails to prospective and current customers for my job, we spend a lot of time thinking about this issue and have combined mainly emails and some call tasks into our customer care plan. We write short, emails, that might have the odd typo too. We try to send the email when the client is most likely to be in their office, and after they have cleared the backlog. In a world where email is commonplace and where MOST people hate calling for customer service I believe email is becoming the 1st choice for consumers. B2B is a little different I think. Good Post :) I send out a lot of emails to prospective and current customers for my job, we spend a lot of time thinking about this issue and have combined mainly emails and some call tasks into our customer care plan.
We write short, emails, that might have the odd typo too.
We try to send the email when the client is most likely to be in their office, and after they have cleared the backlog.
In a world where email is commonplace and where MOST people hate calling for customer service I believe email is becoming the 1st choice for consumers. B2B is a little different I think.
Good Post :)

]]> By: Nell http://www.internetmarketingsweetie.com/blog/telephone-calls-vs-email-what-takes/comment-page-1#comment-88 Nell Mon, 01 Aug 2005 04:55:00 +0000 http://www.internetmarketingsweetie.com/blog/wp/?p=59#comment-88 From my experience I have to agree that people want an answer right away and if they don't get it they tend to get crabby. <br/><br/>Sometimes I wish I could say "bite me" LOL. <br/><br/>But I would also be annoyed with phone calls because they take more time. No polite way to say "okay, wrap it up I need to get back to work or the baby". LOL From my experience I have to agree that people want an answer right away and if they don’t get it they tend to get crabby.

Sometimes I wish I could say “bite me” LOL.

But I would also be annoyed with phone calls because they take more time. No polite way to say “okay, wrap it up I need to get back to work or the baby”. LOL

]]> By: Lynette http://www.internetmarketingsweetie.com/blog/telephone-calls-vs-email-what-takes/comment-page-1#comment-87 Lynette Wed, 22 Sep 2004 08:12:00 +0000 http://www.internetmarketingsweetie.com/blog/wp/?p=59#comment-87 I'm like most and opt for email. I've got ePrompter running every 45 minutes and when I do check it the first thing I do is check all emails for delete then quickly run uncheck the ones I want, clients, partners etc. But unless they require immediate attention, they usually 'sit' for a little bit.<br /><br />Like Andre, I'm really telephone shy and like Carrie I hate having my kids screaming for attention in the background or wanting to get on the phone thinking its Grandma. Once, when I did an interview for a feature story my interviewee kept asking me to call so much that he pretty much stopped replying my emails! I just didn't think it would have helped my professional reputation much when I have to say "Excuse me - Muffled: Now you get off there young lady or you're gonna have to go to your room" "Ah sorry about that where were we?" Hmmm... although I'm proud to be working at home it's not something I gladly advertise especially in B2B... unless the client is also a work at home parent. That's just me :-D I’m like most and opt for email. I’ve got ePrompter running every 45 minutes and when I do check it the first thing I do is check all emails for delete then quickly run uncheck the ones I want, clients, partners etc. But unless they require immediate attention, they usually ’sit’ for a little bit.

Like Andre, I’m really telephone shy and like Carrie I hate having my kids screaming for attention in the background or wanting to get on the phone thinking its Grandma. Once, when I did an interview for a feature story my interviewee kept asking me to call so much that he pretty much stopped replying my emails! I just didn’t think it would have helped my professional reputation much when I have to say “Excuse me – Muffled: Now you get off there young lady or you’re gonna have to go to your room” “Ah sorry about that where were we?” Hmmm… although I’m proud to be working at home it’s not something I gladly advertise especially in B2B… unless the client is also a work at home parent. That’s just me :-D

]]> By: DJ Dave Bernstein, your BlogDJ http://www.internetmarketingsweetie.com/blog/telephone-calls-vs-email-what-takes/comment-page-1#comment-86 DJ Dave Bernstein, your BlogDJ Wed, 22 Sep 2004 01:58:00 +0000 http://www.internetmarketingsweetie.com/blog/wp/?p=59#comment-86 Alice -<br />I'm going to also opt for the email, but only if I (of course) happen to be at the computer. Too many "private" caller ID messages calling up. In fact, if I'm calling someone important, I'll unblock my caller ID. <br /><br />Now, just because an email comes in, doesn't mean I'm answering that right away...unless it's a client, then I love to watch their head spin when they get a reply back in 5 minutes. Landed two jobs recently, simply because I was the first to email back, and they needed it done right away.<br /><br />Know what I like best, though? A personal letter - everyone loves to receive mail, and it's the best 37 cents spent around! :-) Dave; blogdj.com Alice -
I’m going to also opt for the email, but only if I (of course) happen to be at the computer. Too many “private” caller ID messages calling up. In fact, if I’m calling someone important, I’ll unblock my caller ID.

Now, just because an email comes in, doesn’t mean I’m answering that right away…unless it’s a client, then I love to watch their head spin when they get a reply back in 5 minutes. Landed two jobs recently, simply because I was the first to email back, and they needed it done right away.

Know what I like best, though? A personal letter – everyone loves to receive mail, and it’s the best 37 cents spent around! :-) Dave; blogdj.com

]]> By: r http://www.internetmarketingsweetie.com/blog/telephone-calls-vs-email-what-takes/comment-page-1#comment-85 r Tue, 21 Sep 2004 22:17:00 +0000 http://www.internetmarketingsweetie.com/blog/wp/?p=59#comment-85 Wellll ... Damned if we damned if we don't - huh? LOL<br /><br />For me it's usually the email that gets the priority. Until the cable company around my neck of the woods gets their act straight, I have to depend on dialup which takes up my phone line. So any calls will go thru my call answering service.<br /><br />BUT, I DO call back via my cell phone ASAP! I DON'T give out my cell number to everyone - learned my lesson the hard way awhile back. ;-)<br /><br />You make some excellent points. I DO understand where you're coming from, though. Obviously you're getting a TON more email than I am (besides the usual spam, of course).<br /><br />My 3 cents anyway ... Wellll … Damned if we damned if we don’t – huh? LOL

For me it’s usually the email that gets the priority. Until the cable company around my neck of the woods gets their act straight, I have to depend on dialup which takes up my phone line. So any calls will go thru my call answering service.

BUT, I DO call back via my cell phone ASAP! I DON’T give out my cell number to everyone – learned my lesson the hard way awhile back. ;-)

You make some excellent points. I DO understand where you’re coming from, though. Obviously you’re getting a TON more email than I am (besides the usual spam, of course).

My 3 cents anyway …

]]> By: Kara http://www.internetmarketingsweetie.com/blog/telephone-calls-vs-email-what-takes/comment-page-1#comment-84 Kara Tue, 21 Sep 2004 14:27:00 +0000 http://www.internetmarketingsweetie.com/blog/wp/?p=59#comment-84 I'm the same as you Alice. Phone takes priority to me. No matter what I'm doing I stop to answer. You are right, either they are using up cell phone minutes to call me or are paying the long distance. I appreciate that and I'll talk to ya. ;) I’m the same as you Alice. Phone takes priority to me. No matter what I’m doing I stop to answer. You are right, either they are using up cell phone minutes to call me or are paying the long distance. I appreciate that and I’ll talk to ya. ;)

]]> By: Andre Chaperon http://www.internetmarketingsweetie.com/blog/telephone-calls-vs-email-what-takes/comment-page-1#comment-83 Andre Chaperon Tue, 21 Sep 2004 10:13:00 +0000 http://www.internetmarketingsweetie.com/blog/wp/?p=59#comment-83 I don't call anyone cos I'm telephone shy, LOL! Thank God for email...<br /><br />Andre I don’t call anyone cos I’m telephone shy, LOL! Thank God for email…

Andre

]]> By: Carrie Lauth http://www.internetmarketingsweetie.com/blog/telephone-calls-vs-email-what-takes/comment-page-1#comment-82 Carrie Lauth Mon, 20 Sep 2004 14:56:00 +0000 http://www.internetmarketingsweetie.com/blog/wp/?p=59#comment-82 I am one of those people who rarely answers the phone. Not because I am necessarily screening my calls (although I do hate to speak with telemarketers, mostly because I'm too nice to be rude, and you have to be rude these days to get off the phone with them!) but because by the time I get to it, it's too late anyway!<br /><br />So I usually let voicemail get it and call people right back. For me email is so much easier because I don't have little ones vying for attention and creating drama in the background (what is it with the phone and kids?) and can actually pay attention. I know it gets on a lot of people's nerves to have to hear a parent making little side comments to kids while on the phone. I am one of those people who rarely answers the phone. Not because I am necessarily screening my calls (although I do hate to speak with telemarketers, mostly because I’m too nice to be rude, and you have to be rude these days to get off the phone with them!) but because by the time I get to it, it’s too late anyway!

So I usually let voicemail get it and call people right back. For me email is so much easier because I don’t have little ones vying for attention and creating drama in the background (what is it with the phone and kids?) and can actually pay attention. I know it gets on a lot of people’s nerves to have to hear a parent making little side comments to kids while on the phone.

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